The other day I went into Saks. Now, I'm not a Saks kind of woman, more like the Gap, but I wanted to check something out in the makeup department. Now keep in mind, they sell the same stuff at Macys. But I don't like Macys. The last time I was in there, the store felt empty, dirty, and had a sign that said price check for you to look up a price or something. Very Kmart of them. And I expect that from KMart. But this was Macys. And if I'm spending that kind of money, I want to also enjoy the experience. Isn't that part of why we go shopping?
So in the end, we have the same product. Same price. The difference is the level of customer service and environment between the two stores. It just makes me wonder, will there be self checkouts next at Macys? If so, why would you want to shop there at all? It's the little things (and big) that bring value to your businesses. It can also take it away.